ONE Bank Limited Job Circular 2021
Customer Service Executive
Vacancy
Not specific
Job Context
- We are looking for Customer Service Executive for our Contact Center. He/she will have to answer incoming & outgoing calls from customers who want to know about his/her account, loan or card`s status, answer customer query, manage complaints and troubleshoot critical call queries. He/ She will have the Sense of responsibilities, analytical ability and achieve the daily target.
Job Responsibilities
- Inbound & Outbound call handling
- Provide product and service information to customers
- Request & Complaint resolve
- Monitoring & follow up
- Identify and escalate issues to supervisors
- Complete call logs and reports
- Upsell products and services
- Other duties as assigned
Employment Status
- Contractual
Workplace
- Work at office
Educational Requirements
- Bachelor degree in any discipline
- Skills Required: Ability to Work Under Pressure
Additional Requirements
- Age 21 to 30 years
- Both males and females are allowed to apply
- Fluent in Bengali & English language
- Computer knowledge in Microsoft Word, Excel
- Good Communication skill
Job Location
Dhaka
Salary
Tk. 18000 (Monthly)
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